Read the scenarios and choose the best option.
As you approach a highway underpass you see two people learning over guard rail on top of the underpass where pedestrians walk; just as you pass under you hear a clunk on top of the bus.
A customer stomps onto the bus and yells. "You're late again." ending with a racial slur.
You're driving the late shift and a customer comes and stands close behind you and says, "How about a date?" You politely say "No, but thanks." They respond by saying "I won't get off unless you say yes."
A driver behind you keeps honking their horn and then speeds around and cuts you off. This almost causes an accident.
A young man gets on the bus and doesn't pay. You say, "You must pay." He puts his face close to you and says, "Make me."
Four men sitting in the middle of the bus hassle a young woman by calling out insulting remarks to her.
It's late at night and you're in an area that is known for being rough; a customer gets on and points a knife at you.
A couple of youth are standing by the exit door and yelling out the window at passers by.
A rider that is a known trouble-maker and is banned from riding tries to get on.
A rider who you have seen quite a few times appears at the door and is obviously drunk. He gets on.
Next: Dealing with Public Emergencies