Choose the best answer for the following multiple choice questions. Your answers will be marked electronically and results will be provided to you after you complete the quiz. You may print a copy of your results.
What happens during bad weather conditions?
a) Operators must maintain the route.b) Operators must maintain safetyc) Operators must maintain the schedule.
Urban bus operators may need an extra bus to take over a route
a) During regular service.b) During bad weather and road conditions.c) During the night time.
Bus operators must run on schedule
a) N/Ab) Noc) Yes
An operator communicates with the dispatcher using
a) 2-way radiob) Both 2-way radio and reportsc) reports
An operator communicates with other drivers using
a) telephoneb) reportsc) 2-way radio
Who is not part of a bus operators immediate team?
a) Travel agentsb) Other driversc) Maintenance personnel
A passenger who is drunk gets on the bus and sits down. You have given this person a ride before. What do you do?
a) Ignore the behaviour.
b) Report the incident.c) Tell him to get off.
A driver behind you keeps honking the horn and then speeds around you and cuts you off almost causing an accident. What do you do?
a) Ignore the incident.
b) Call 911 and get help.c) Get the licence and report.
It's late at night and you're in an area that is known for being rough; a customer gets on and points a knife at you. What do you do?
a) Ignore the incident.b) Call 911 and get help.
c) Try to diffuse the customer.
You are dealing with an unsafe situation. The first thing you do is
a) Determine the action to take.b) Assess the situation.c) Take action.
A couple of youth are standing by the exit door and yelling out the window at passers by. What do you do?
a) Ignore the incident.b) Diffuse the situation.c) State the rules.
Which of the following is an appropriate action to take during a problem situation?
a) Get emotionally involved.b) Lecture the person on their behaviour.c) State the rules and guidelines.
How does a bus operator know what to do during a public emergency?
a) Common sense.b) Company policy.
c) Government policy.
When using a broken record approach, an operator will make a request
a) 3 timesb) 2 timesc) 4 times
Written Answer Question.
Using no more than 200 words tell how you usually respond to difficult situations.
Please note you may only submit this quiz once.
Next: Part 4: On the Tour