1 The most important aspect of boarding and exiting is
a) Safety b) Timeliness c) Using indicators 2. The key aspect of school bus operation is
a) Boarding and exiting b) Keeping to the schedule c) Building relationships 3 School bus operators are guided by
a) School policy b) Common sense c) School board policy 4 Accessible services operators must
a) Secure passengers b) Never touch a passenger c) Watch to be sure passengers secure themselves properly 5 School bus operators always use flashing lights to stop traffic
a) No b) Not relevant c) Yes 6 Bus operators watch that aisles are clear
a) No, it is up to the passengers to keep belongings out of the aisle b) Yes, and request that passengers remove obstructions c) No, it is unsafe to request actions of passengers 7 Bus operators who maintain constant speeds
a) Fall behind in their schedule b) Risk being cut off in traffic c) Provide comfortable rides 8 Responsible bus operators
a) Adhere to company dress codes b) Adhere to company dress codes and adopt acceptable standards of hygiene c) Adopt acceptable standards of hygiene 9 A good way to provide customer service to a passenger on an accessible service bus is to
a) Give extra help b) See the person first and the disability second c) Become informed about various disabilities 10 Non-verbal communication involves
a) Tone of voice b) Body language c) Words 11 Good customer service is based on
a) Decision-making skills b) Communication skills c) Problem-solving skills 12 No public transit bus has seatbelts
a) False, accessible services have seat belts b) True c) False, school buses have seat belts 13 The steps to boarding and exiting are
a) Watching passengers, pulling in, helping passengers, indicating b) Watching passengers, pulling in, helping passengers, pulling out c) Pulling in, watching passengers, helping passengers, pulling out 14 School bus operators use the principle of a safety zone to
a) Ensure safe merging into traffic b) Ensure the safety of students on board c) Ensure safe boarding and exiting 15 Written Answer Question.
Provide examples of how good communications skills will help resolve difficulties in the following three scenarios: 1) A student passenger who is acting inappropriately; 2) An unexpected detour forces you away from a normal student pick-up location; and 3) While operating in a rural area the vehicle suffers a mechanical failure that renders the vehicle unsafe to continue.