1
The most important aspect of boarding and exiting is
a) Timelinessb) Using indicatorsc) Safety
2.
The key aspect of school bus operation is
a) Building relationshipsb) Boarding and exitingc) Keeping to the schedule
3
School bus operators are guided by
a) Common senseb) School board policyc) School policy
4
Accessible services operators must
a) Secure passengersb) Never touch a passengerc) Watch to be sure passengers secure themselves properly
5
School bus operators always use flashing lights to stop traffic
a) Yesb) Noc) Not relevant
6
Bus operators watch that aisles are clear
a) No, it is unsafe to request actions of passengersb) No, it is up to the passengers to keep belongings out of the aislec) Yes, and request that passengers remove obstructions
7
Bus operators who maintain constant speeds
a) Risk being cut off in trafficb) Provide comfortable ridesc) Fall behind in their schedule
8
Responsible bus operators
a) Adhere to company dress codesb) Adhere to company dress codes and adopt acceptable standards of hygienec) Adopt acceptable standards of hygiene
9
A good way to provide customer service to a passenger on an accessible service bus is to
a) See the person first and the disability secondb) Give extra helpc) Become informed about various disabilities
10
Non-verbal communication involves
a) Tone of voiceb) Wordsc) Body language
11
Good customer service is based on
a) Communication skillsb) Decision-making skillsc) Problem-solving skills
12
No public transit bus has seatbelts
a) False, accessible services have seat beltsb) False, school buses have seat beltsc) True
13
The steps to boarding and exiting are
a) Watching passengers, pulling in, helping passengers, pulling outb) Watching passengers, pulling in, helping passengers, indicatingc) Pulling in, watching passengers, helping passengers, pulling out
14
School bus operators use the principle of a safety zone to
a) Ensure the safety of students on boardb) Ensure safe boarding and exitingc) Ensure safe merging into traffic
15
Written Answer Question.
