1
The most important aspect of boarding and exiting is
a) Using indicatorsb) Timelinessc) Safety
2.
The key aspect of school bus operation is
a) Boarding and exitingb) Building relationshipsc) Keeping to the schedule
3
School bus operators are guided by
a) School board policyb) Common sensec) School policy
4
Accessible services operators must
a) Never touch a passengerb) Secure passengersc) Watch to be sure passengers secure themselves properly
5
School bus operators always use flashing lights to stop traffic
a) Not relevantb) Noc) Yes
6
Bus operators watch that aisles are clear
a) Yes, and request that passengers remove obstructionsb) No, it is unsafe to request actions of passengersc) No, it is up to the passengers to keep belongings out of the aisle
7
Bus operators who maintain constant speeds
a) Provide comfortable ridesb) Fall behind in their schedulec) Risk being cut off in traffic
8
Responsible bus operators
a) Adopt acceptable standards of hygieneb) Adhere to company dress codes and adopt acceptable standards of hygienec) Adhere to company dress codes
9
A good way to provide customer service to a passenger on an accessible service bus is to
a) Become informed about various disabilitiesb) Give extra helpc) See the person first and the disability second
10
Non-verbal communication involves
a) Body languageb) Wordsc) Tone of voice
11
Good customer service is based on
a) Decision-making skillsb) Communication skillsc) Problem-solving skills
12
No public transit bus has seatbelts
a) False, school buses have seat beltsb) False, accessible services have seat beltsc) True
13
The steps to boarding and exiting are
a) Watching passengers, pulling in, helping passengers, indicatingb) Pulling in, watching passengers, helping passengers, pulling outc) Watching passengers, pulling in, helping passengers, pulling out
14
School bus operators use the principle of a safety zone to
a) Ensure safe boarding and exitingb) Ensure the safety of students on boardc) Ensure safe merging into traffic
15
Written Answer Question.
