1
The most important aspect of boarding and exiting is
a) Safetyb) Using indicatorsc) Timeliness
2.
The key aspect of school bus operation is
a) Boarding and exitingb) Building relationshipsc) Keeping to the schedule
3
School bus operators are guided by
a) School policyb) Common sensec) School board policy
4
Accessible services operators must
a) Secure passengersb) Watch to be sure passengers secure themselves properlyc) Never touch a passenger
5
School bus operators always use flashing lights to stop traffic
a) Nob) Yesc) Not relevant
6
Bus operators watch that aisles are clear
a) Yes, and request that passengers remove obstructionsb) No, it is up to the passengers to keep belongings out of the aislec) No, it is unsafe to request actions of passengers
7
Bus operators who maintain constant speeds
a) Provide comfortable ridesb) Risk being cut off in trafficc) Fall behind in their schedule
8
Responsible bus operators
a) Adhere to company dress codes and adopt acceptable standards of hygieneb) Adhere to company dress codesc) Adopt acceptable standards of hygiene
9
A good way to provide customer service to a passenger on an accessible service bus is to
a) See the person first and the disability secondb) Become informed about various disabilitiesc) Give extra help
10
Non-verbal communication involves
a) Wordsb) Tone of voicec) Body language
11
Good customer service is based on
a) Communication skillsb) Problem-solving skillsc) Decision-making skills
12
No public transit bus has seatbelts
a) False, school buses have seat beltsb) Truec) False, accessible services have seat belts
13
The steps to boarding and exiting are
a) Pulling in, watching passengers, helping passengers, pulling outb) Watching passengers, pulling in, helping passengers, indicatingc) Watching passengers, pulling in, helping passengers, pulling out
14
School bus operators use the principle of a safety zone to
a) Ensure the safety of students on boardb) Ensure safe merging into trafficc) Ensure safe boarding and exiting
15
Written Answer Question.
