1 The most important aspect of boarding and exiting is
a) Using indicators b) Timeliness c) Safety 2. The key aspect of school bus operation is
a) Boarding and exiting b) Building relationships c) Keeping to the schedule 3 School bus operators are guided by
a) School board policy b) Common sense c) School policy 4 Accessible services operators must
a) Never touch a passenger b) Secure passengers c) Watch to be sure passengers secure themselves properly 5 School bus operators always use flashing lights to stop traffic
a) Not relevant b) No c) Yes 6 Bus operators watch that aisles are clear
a) Yes, and request that passengers remove obstructions b) No, it is unsafe to request actions of passengers c) No, it is up to the passengers to keep belongings out of the aisle 7 Bus operators who maintain constant speeds
a) Provide comfortable rides b) Fall behind in their schedule c) Risk being cut off in traffic 8 Responsible bus operators
a) Adopt acceptable standards of hygiene b) Adhere to company dress codes and adopt acceptable standards of hygiene c) Adhere to company dress codes 9 A good way to provide customer service to a passenger on an accessible service bus is to
a) Become informed about various disabilities b) Give extra help c) See the person first and the disability second 10 Non-verbal communication involves
a) Body language b) Words c) Tone of voice 11 Good customer service is based on
a) Decision-making skills b) Communication skills c) Problem-solving skills 12 No public transit bus has seatbelts
a) False, school buses have seat belts b) False, accessible services have seat belts c) True 13 The steps to boarding and exiting are
a) Watching passengers, pulling in, helping passengers, indicating b) Pulling in, watching passengers, helping passengers, pulling out c) Watching passengers, pulling in, helping passengers, pulling out 14 School bus operators use the principle of a safety zone to
a) Ensure safe boarding and exiting b) Ensure the safety of students on board c) Ensure safe merging into traffic 15 Written Answer Question.
Provide examples of how good communications skills will help resolve difficulties in the following three scenarios: 1) A student passenger who is acting inappropriately; 2) An unexpected detour forces you away from a normal student pick-up location; and 3) While operating in a rural area the vehicle suffers a mechanical failure that renders the vehicle unsafe to continue.