1
The most important aspect of boarding and exiting is
a) Safetyb) Timelinessc) Using indicators
2.
The key aspect of school bus operation is
a) Boarding and exitingb) Keeping to the schedulec) Building relationships
3
School bus operators are guided by
a) School policyb) Common sensec) School board policy
4
Accessible services operators must
a) Secure passengersb) Never touch a passengerc) Watch to be sure passengers secure themselves properly
5
School bus operators always use flashing lights to stop traffic
a) Nob) Not relevantc) Yes
6
Bus operators watch that aisles are clear
a) No, it is up to the passengers to keep belongings out of the aisleb) Yes, and request that passengers remove obstructionsc) No, it is unsafe to request actions of passengers
7
Bus operators who maintain constant speeds
a) Fall behind in their scheduleb) Risk being cut off in trafficc) Provide comfortable rides
8
Responsible bus operators
a) Adhere to company dress codesb) Adhere to company dress codes and adopt acceptable standards of hygienec) Adopt acceptable standards of hygiene
9
A good way to provide customer service to a passenger on an accessible service bus is to
a) Give extra helpb) See the person first and the disability secondc) Become informed about various disabilities
10
Non-verbal communication involves
a) Tone of voiceb) Body languagec) Words
11
Good customer service is based on
a) Decision-making skillsb) Communication skillsc) Problem-solving skills
12
No public transit bus has seatbelts
a) False, accessible services have seat beltsb) Truec) False, school buses have seat belts
13
The steps to boarding and exiting are
a) Watching passengers, pulling in, helping passengers, indicatingb) Watching passengers, pulling in, helping passengers, pulling outc) Pulling in, watching passengers, helping passengers, pulling out
14
School bus operators use the principle of a safety zone to
a) Ensure safe merging into trafficb) Ensure the safety of students on boardc) Ensure safe boarding and exiting
15
Written Answer Question.
