Welcome Introduction Part 1 Part 2 Part 3 Part 4 Part 5 Summary
On the Long Haul

Keeping in Touch

What will you learn in this lesson?

  1. The importance of maintaining communications with colleagues.

A Team Operation

I watch as Dave talks to the dispatcher at the stop. "It's pretty bad out there," says Dave. "Yes, we're getting a lot of reports on that, says the dispatcher.

Dave decides to contact his supervisor. I wait watching the passengers who are wanting on the bus, ready to get started on their trip. They're fidgety.

Finally Dave comes back and says that his supervisor has talked with people all down the line, as well as the police. They say that the road maintenance crews are out and clearing the highway just beyond us. "We'll go now," says Dave, "we can't waste any more time."

Everyone has boarded, but just before we leave another coach pulls in. Dave jumps out to talk to the operator as she has just come from where we are going. I watch them talk and think how much of a team this operation really is.

The Team

Bus operators are part of a large professional team, even though it seems that they are out on their own. This team is essential for the smooth safe running of a bus system.

Who is the team?

Being part of a professional team means communicating with other members of the team responsibly. This is often done using radio control. Maintaining accurate communications with team members is mandated by regulatory agencies as well as company Policies & Procedures. This is one more reason why a good knowledge of language is mandatory.

Operators are connected to their team in two ways:

  1. by 2-way radio, sometimes cell phone, by mobile data systems, GPS and other electronic communication devices
  2. by written forms and reports

Lesson Activities

  1. Consider the guidelines for Communicating with Your Team. As you read through this material note the tips on communicating with your team, the Motor Carrier Passenger Council of Canada Code of Ethics for bus operators and the link to the Charter of Human Rights and Freedoms.
  2. Do the self-check on How do bus operators communicate with their team? to sort out your thinking about how to communicate professionally.


Next: Communicating with Your Team