Welcome Introduction Part 1 Part 2 Part 3 Part 4 Part 5 Summary
On the Long Haul

Dealing with Public Emergencies

What will you learn in this lesson?

  1. General procedures for dealing with public emergencies.


We have one more stop before getting to the city. "Dave turns to me and say, "we're making good time, and look this storm is starting to blow over." But then both of us see the sedan we've been following fishtail out of the lane and slide across the highway and into the other lane, flip over and end up in the median. By the time Dave comes along side we are the only vehicle around. "What do we have to do?" I ask Dave. "We're first on site, I have to call and report." Dave grabs the mobile and calls 911.

I can see that the man who needs to get to the hospital is becoming anxious again and Dave notices it too. He says," I know this will make us a bit later, but we must call in a response here. I'll still be able to drop you one block from the hospital. We're now 1 hour late."

I can see that the man relaxing and then, "Thanks, it's okay, you've done your best. I'll be there for her when she wakes up from the surgery."

Eyes and Ears of a Community

Bus operators are part of the community they drive in. They often are on the front lines of providing services to community members if there is an emergency. An operator may be the first on the scene of an automobile accident, they may provide a safe haven for people under threat or they may witness an incident on the streets. Operators are the eyes and ears of a community. In general, operators will stop and offer anyone who seems in obvious distress a seat on the bus.

What do drivers do?

  • Follow company procedures when first on the scene of an accident.
  • May assist at a scene
  • May request outside assistance
  • May need to calm people under stress
  • May need to report incidents
  • Monitor surroundings for unusual activity



Lesson Activities

  1. Complete the fourth quiz. 


Next: Quiz 4